1. Scope of these terms
These terms govern use of the M365 Factory website and explain the commercial framework for enquiries about professional IT services. They do not replace a customer-specific proposal, statement of work, master services agreement, purchase order, or other written contract.
2. B2B use
M365 Factory services are offered primarily on a business-to-business basis. Website content is directed to organisations, IT teams, professional buyers, managed service providers, and other business customers.
3. No automatic contract
Submitting a contact form, requesting information, receiving an estimate, or discussing a project does not by itself create a binding services contract. A binding engagement begins only when the relevant written commercial document is accepted by the parties.
4. Scope, delivery and changes
Each project is governed by the agreed written scope. Assumptions, exclusions, deliverables, timeline, access requirements, acceptance criteria, change control, handover, and support obligations are defined for the engagement. Work outside the agreed scope may require a change request or separate approval.
5. Customer responsibilities
Customers are responsible for providing accurate information, authorised access, required licenses, test environments where appropriate, timely approvals, backups, change windows, and internal permissions necessary for the agreed work. Customers remain responsible for decisions and activities outside the contracted scope.
6. Security and access
Remote administrative access will be used only where agreed and authorised by the customer. Access methods, credentials, privileged roles, logging, data handling, and security expectations should be defined before privileged work begins. Credentials should not be sent through the public contact form.
7. Confidential information
Project information identified as confidential, or that should reasonably be understood to be confidential, will be handled with appropriate care and used only for the engagement. Where required, confidentiality obligations may be documented in an NDA, MSA, or statement of work.
8. Intellectual property
Ownership and licence rights for customer-specific scripts, packages, documentation, reusable tooling, pre-existing materials, and third-party components are defined in the applicable contract. Third-party software remains subject to the rights and licence terms of its owner.
9. Fees, taxes and payment
Prices, currency, invoicing schedule, expenses, payment terms, withholding obligations, and applicable taxes are defined in the proposal or contract. No GST, VAT, tax registration number, or company registration number is published on this website until formally available and required.
10. Third-party platforms
Services may involve Microsoft, GoDaddy, operating-system vendors, security products, cloud platforms, or other third-party systems. M365 Factory does not control third-party availability, licensing, product changes, support policies, or service limits. Customers remain responsible for maintaining required third-party licences and subscriptions unless otherwise agreed.
11. Website information
The website describes typical capabilities and service areas. It is not a guarantee that a particular service, timeline, feature, or technical outcome is suitable for every environment. Final feasibility depends on discovery and the customer's technical conditions.
12. Warranties and liability
Any service warranty, service level, remediation obligation, liability cap, exclusion, indemnity, or insurance requirement must be defined in the customer contract. To the extent permitted by applicable law, M365 Factory does not provide additional warranties through website content alone.
13. Governing law and disputes
The governing law, venue, dispute-resolution procedure, and contractual jurisdiction for professional services will be defined in the written customer agreement. These website terms do not pre-select the governing law for a future services engagement.
14. Changes
These website terms may be updated as the business is formally registered, new services are introduced, or the contracting model changes. Customer contracts already in force are governed by their own amendment terms.